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Icon Technology Solutions, Inc. is a qualified Microsoft Small Business Specialist. This means that our skills and services have been scrutinised and endorsed by Microsoft - with particular regard to solving the challenges faced by the small business.
The Small Business Specialist qualification and logo serve as an important quality gurantee and are helping to raise the standard for IT providers. Many companies think they know about IT and are happy to sell you systems and software that a few months later you will discover do not really meet your needs. Successful business IT requires vision and strategy. Icon Technology Solutions, Inc., Cleveland's first Small Business Specialist, has this vision and strategy. Through our business and technology assessment process, we can help you develop a long-term strategic view of your IT and provide solutions that not only work today but will grow with your business to support you tomorrow.
On the surface, a solid base of repeat customers might seem little more than a matter of providing excellent service or products. True, but excellence cannot be a hit or miss proposition—repeat customers return because their experience is consistently solid. We can help you implement technology that can help manage your customer interaction...Microsoft CRM is the perfect solution to this challenge every small business faces.
This is what Microsoft says about its Small Business Specialists:
Small Business Specialists are IT consultants that have demonstrated they understand - and can deal with - the needs of small businesses. They have passed an advanced technical exam and have access to support, training and resources from Microsoft. They can help you maximise the return on your IT investment - and, of course, ensure you only invest in IT when it is the right thing to do.
You can identify a Small Business Specialist by looking for the logo. When you see this, you can be confident you are dealing with a company that knows how to make IT work for smaller companies.