Organized in 1967, Northeast Ohio Neighborhood Health Services, Inc. (NEON) is entering its 40th year as a network of community health centers.
Collectively, the six health centers have greatly expanded the availability of primary health care services to residents in the Greater Cleveland area. The health centers offer accessible, comprehensive primary care services to the entire family, including Adult Medicine, Pediatrics, Family Practice, OB / GYN, Behavioral Health, Dental Optometry and Podiatry services.
Ancillary services such as laboratory, x-ray, nutrition and pharmacy services are also available, meeting a wide array of primary care needs. NEON accepts a number of payment arrangements for services including Medicare, Medicaid, CareSource, QualChoice, Anthem, United Health Care Plan, Medical Mutual of Ohio, CIGNA and other commercial insurance plans. Services are also available on a sliding fee scale, incorporating a patient’s family size and income.
NEON providers are committed to a service delivery model that addresses accessible personalized care. Patients have access to a primary care physician, who coordinates all of their health care needs. The provider staff currently includes 35 physicians, 10 dentists and a staff of Certified Nurse-Midwives and other support personnel. In addition to clinical services, patients have access to social work, health education, family planning and nutrition counseling, all of which provide a multi-disciplinary approach to improved health outcomes. Since its inception, NEON has maintained a history of collaboration with its community partners to assure the provision of quality health care services to residents of Northeast Ohio.
As NEON’s services expanded, the corporation was faced with either upgrading their existing hardware based PBX or installing an Enterprise ready VOIP solution to handle the extra communications traffic.
At the same time, NEON was interested in integrating some advanced communication features like call recording, presence information and computer based assistance.
NEON’s existing hardware infrastructure was a little outdated but with a minimal investment, could be updated to support VOIP traffic across all branch locations. NEON was also able to identify existing server equipment that could be utilized to host a VOIP PBX installation.
After careful evaluation, it was determined a significant ROI would be realized by utilizing existing resources to target a VOIP software based PBX installation.